We are Roxy mobility a sharing e-scooter start-up company based in Freiburg, Germany. We are looking for a truly responsible and proactive leader to run our operations in the city. 

Requirements:

• English and German proficiency.
• Full-time job.
• Exceptional communication and leadership skills.
• Work on growth and business optimization projects and strategic initiatives to keep building the brand in your market.
• The ability to deal with customers and government employees.
• Analytical thinker with a strong understanding of real-time marketplaces (supply and demand economics).
• Problem solver – Lead urgent projects, prioritize tasks, and overcome obstacles.
• Able to react promptly and efficiently on all required tasks. 
• Knowledge of road and traffic laws in Germany.
• Proven work experience, in an analytical or operations role from areas within logistics, operations, finance, consulting or similar, is a plus.
• Proven experience in the vehicle sharing business is a plus. (sharing micro-mobility or ride-hailing businesses) is a plus.
• Experience in working with targets and KPIs.
• The ability to motivate other team members to achieve their goals.
• A driving license is a plus.
• A university degree is not essential but is a plus.
• Proficiency in tools such as G-Suite and MS Office.

Roles and responsibilities:

• Build a good team by defining hiring needs, and train new team members.
• Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results.
• Share information with directors. Communicate across the organization to ensure timely resolutions, quality control, and process feedback.
• Plan and organize operations regarding the collection and deployment of our scooters.
• Organize, oversee, and evaluate the tasks to ensure that the work is done efficiently, correctly, and compliant with Roxy's guidelines and best practices.
• Responsible for ongoing execution of fleet optimization processes, ensuring our fleet is achieving the highest possible utilization while balancing cost trade-offs.
• Continuously work toward reducing the amount of vandalized or lost vehicles.
• Make sure that our scooters' supply meets demand as efficiently as possible.
• Ensure that we are compliant with local regulations and act in agreement with the city.
• Building and continuously strengthening the Roxy community in the city.
• Handling customer complaints and communication with the city.

Why work with us?

• Work at a start-up in an interesting industry.
• Grow significantly within our organization.
• Work with a very respectful and understanding team.
• Have fun working! With a diverse job position where you get to do many activities.

To apply, please send us your cv at: Vacancies@roxy-mobility.com

We are Roxy Mobility a sharing e-scooter company based in Freiburg, Germany and we are looking for a hard-working and proactive Operations Associate.

Requirements:

• English and German proficiency. Fluency in one is enough.
• Full-time or part-time.
• Has a driving license.
• willingness to talk to customers.
• Has a proper and good demeanor as a representative of the company on the street to make our activity a reason for people's appearance smiles.
• Willing and able to carry out on the road operations using a bicycle. 
• No experience is needed. However, a proven desire to work diligently is a must.
• Proficiency in tools such as G-Suite and MS Office is a plus.
• Local knowledge of how to get around town optimally.
• Good knowledge of traffic and road laws in Germany is a plus.

Roles and responsibilities:

• Responsible for ongoing execution of fleet optimization processes, ensuring our fleet is achieving the highest possible utilization while balancing cost trade-offs.
• Take ownership of the fleet – minimize lost scooters through Search & Rescue processes and other local initiatives.
• Ensure that our operations are compliant with local regulations and act in agreement with the city.
• Collection of damaged e-scooters based on data.
• Finding lost e-scooters.
• Removal and placement of repaired scooters from the warehouse.
• Act on poorly parked e-scooters.
• Independent contact with authorities, the police, and homeowners
• Replacing the e-scooters drained battery with a charged one.
• Charging the drained batteries at our facility.

Why work with us?

• Work at a start-up in an interesting industry.
• Grow significantly within our organization.
• Work with a very respectful and understanding team.
• Have fun working! With a diverse job position where you get to do many activities.

To apply, please send us your cv at: Vacancies@roxy-mobility.com

We are Roxy Mobility an e-scooter sharing start-up company based in Freiburg and we are looking for a highly organized and friendly office manager.

Requirements:

• English and German proficiency.
• Full-time job.
• Willingness to talk to customers.
• Exceptional communication, negotiation, and relationship-building skills.
• Office management experience is a plus.
• Good interpersonal and time management skills.
• Reliability and discretion.
• Organizational skills.
• IT skills and proficiency in MS Office.
• Problem-solving skills.
• Budgeting skills.
• Attention to detail.

Roles and responsibilities:

• Overseeing general office operation by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, establish a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval, and staff transfers.
• Answering a high volume of incoming phone calls and delivering world-class service to our customers.
• Replying to customers' emails and chats and delivering world-class service to our customers.
• Managing office budgets and responsibility of ensuring office financial commitments.
• Purchasing office supplies and equipment and maintaining proper stock levels.
• Producing reports, composing correspondence.
• Liaising with staff, suppliers, and clients.
• Participate actively in the planning and execution of company events.
• Manage internal staff relations.
• Maintain a safe and secure working environment.
• Assisting the organization's HR function by keeping personnel records up to date, arranging interviews, and so on.
• Facilities manager (by taking responsibility for the upkeep of the building).
• Marketing assistant

Why work with us?

• Work at a start-up in an interesting industry.
• Grow significantly within our organization.
• Work with a very respectful and understanding team.
• Have fun working! With a diverse job position where you get to do many activities.

To apply, please send us your cv at: Vacancies@roxy-mobility.com