| Illegal use and parking outside the associated usage areas | 25€ |
| Special cases: criminally relevant facts, contractual penalty, driving without a valid rental contract including the provisions of the e-scooters or the transfer of the customer login data to unauthorized persons | 250€ |
| Processing of administrative offences, traffic offences, warning fees | 10€ |
| Charging of third party-invoices caused by customer fault (towing operations, etc.) | depending on the invoiced amount |
| Re-parking of an illegally parked e-scooter | up to 50€ (depending on effort) |
| Service journey if the customer is at fault / Travel cost cap for incorrectly finished journeys | Up to 50€ |
| Special cleaning / repair of the vehicle due to a violation | Up to 50€
|
| Loss or destruction of the battery through customer fault | 350€ |
| Loss or destruction of the e-scooter through customer fault | 700€ |
| Unlocking the user account | -- |
| Bank processing fees in the event of a decline in direct debt | -- |
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